Everything you want
to know answered.

Are Vendors, Artisans, and Movers on MDT reliable?

All our partners are thoroughly screened. We have checked their credentials, portfolio, proof of work, and past client reviews to ensure they are competent.

Can I request a customized product?

You can request a customized product by asking a vendor or hiring an artisan to help you create it.

Can I request a refund for a product or service?

You can request a refund if it meets the conditions listed in our refund policy(we can link the policy here).

How do I know if a product or service is available in my region?

The list of all the cities we currently operate in is on the footer section of our website.

Is there a warranty or return policy for the products?

All products on MDT come with a warranty and return policy.

What types of interior items can I buy on the platform?

We offer various interior and exterior items, including furniture, lighting, textiles, electrical accessories, and more.

Can I request a quote for my service?

You will always get a quote from the Artisan or Mover before you pay for any service.

Can I request my service to be delivered on a specific date and time?

The date and time of service are determined by you and the service provider. So you can always decide a convenient time.

How long does it take to receive the items?

The delivery time for your items depends on the location, availability, and shipping method.

Is there a limit on the number of products or services I can order?

There is no limit on the number of products or services you can order.

How can I identify verified MDT Partners (Vendors, Movers, and Artisans)?

We issue a digital ID to all our partners. This digital ID contains a unique identification code that can be used to confirm if the individual is from MyDecorTrade before letting them into your premises.